Terms & Conditions
In all cases, it is the SOLE responsibility of the sender to make sure that the person is available to receive the gift. There will be no refunds made in such circumstances.
Incorrect or insufficient delivery details can result in late or non-delivery of orders. In such circumstances, we will try to remedy the situation as best as possible. However, there will be NO REFUNDS made in such circumstances.
Delivery will be made on the specified date and signature is mandatory.
If the recipient is not in, we will attempt to leave the order safe eg on the porch, garden etc or with a neighbour.
If a neighbour is not available, the order will be brought back to the depot and automatic re-delivery made on the next working day.
If the delivery is still unsuccessful, the order will be kept in the depot for one more working day, awaiting contact from the recipient. After this time, the product will be destroyed.
In case of deliveries being made to Business, Hospital or Hotel addresses, we can only deliver to receptions, post rooms, or receiving bays. For security reasons, we are not allowed to deliver direct to hospital wards, business departments or hotel rooms.
Orders must be received by 5pm for guaranteed next day delivery in London and by 1pm for outside London.
Orders for delivery on Saturday must be received before 4pm on Friday. All orders received after 4pm will be delivered at the next available date. Please allow for one extra working day during December. We cannot specify a time unless requested at time of ordering and a surcharge will apply.
Any re-direction costs incurred will be charged.
Deliveries cannot be made to P.O. Box addresses.
No deliveries made on Sundays & UK Public holidays.
All items are subject to availability.
Further relevant terms are stated in each product category.
If for any reason you wish to amend or cancel your order you can do so by calling 0044 (0)20 7586 0070 or email firstname.lastname@example.org - please give at least 48 hours notice from requested date of delivery. We regret that you may not cancel an order that has already been despatched. You are entitled to cancel any order where fraudulent use of your credit or debit card by a person not acting on your behalf or as your agent.
Our customer’s satisfaction is of key importance to us and we will deal with any complaints in an efficient and thoughtful manner.
If you have complaints regarding your order or the service you have received, please telephone on +44 (0)20 7586 0070 or e-mail us at email@example.com
Due to the perishable nature of the products and in order to assist you to resolve matters swiftly and to our mutual satisfaction, we advise you to make your complaint within one working day of the date of delivery or intended delivery date.
Returns and Refund Policy
Our goal at BHB is that you will always be happy with your BHB product.
However, if upon delivery of the Product you find that the order is incomplete and has missing items, not what you ordered, damaged or in poor condition, or in any way faulty, please notify the Bakery immediately (within 24 hours) either by telephone 0044 (0) 207 586 0070 or by email firstname.lastname@example.org (emails are monitored periodically outside office hours), to discuss the possible return of the product, a replacement or a refund.
We will need order details and an image of the product. If a product is not as on the Order Confirmation, damaged or faulty, we will replace, credit, or refund your purchase and will arrange collection of the product. You must retain the damaged or incorrect Product including all packaging for collection by us. If a product that is the subject of a complaint or refund claim is partially or fully consumed, a refund will not be offered in this circumstance. We will have no liability to you for any indirect loss.
Refunds will only be made to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Since taste is a very personal matter and entirely subjective, we do not accept the return of any Products because you do not like the taste.
We make every effort to accurately display the colours of our products on our Site, however all our products are handmade so colours may vary. Therefore, we cannot accept the return of any product because it does not match the shade you were expecting.
The provisions of this section do not affect your statutory rights.
Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address or the receiver refuses or fails to return the item(s). We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
The text, design and content of this site are the copyright of Beverly Hills Bakery & Bakery Gift Baskets. Nothing on our site may be reproduced without obtaining written permission.